Health IT tip of the day: Improve the patient experience with tech-based amenities

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Providing WiFi access for patients has moved from a "nice-to-have" to a "need-to-have."

Southington, Conn.-based Resolute Partners' Christopher Reeves, field operations manager, client services and Rich Schiffmann, vice president of corporate development: Customers expect to be provided internet access whether they are an inpatient, in the waiting room or having a cup of coffee. It allows them to keep in touch with family, conduct individual research and provides entertainment; all creating a better customer experience.

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