Wayne Landry, professional services manager at Craneware in Irving, Texas and previous market operations manager of IT for Christus Health: To make effective business decisions, you need valid data. Transforming data into meaningful metrics to produce benchmarks, scorecards and key performance indicators is imperative to gauging your hospital’s overall performance. Get your IT staff up to speed. Invest in the tools necessary to extract the data sets from your applications. Ensure that your staff has advanced training in SQL, Excel, Crystal, Monarch and any other products that can be used to mine data and generate reports. Start measuring your hospital’s overall performance today.
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