Hackensack Meridian Health uses clinical communication tool to slash readmission rates

After implementing a clinical communication care platform from Vocera Communications, Hackensack Meridian Health Jersey Shore University Medical Center reduced readmission rates among stroke patients by 50 percent.

The Neptune, N.J.-based medical center installed Vocera's solution, which allows nurse practitioners to record personalized discharge instructions and teach-back sessions at the patient's bedside. Clinicians can also create additional educational resources for patients with acute ischemic stroke, which patients can access through the mobile app called Care Inform any time during their hospital stay or post discharge.

After implementing Care Inform, JSUMC stroke rescue center's readmission rates fell from 7.2 percent to 3.6 percent. Additionally, the center saw a 7 percent increase in medication compliance and a 3 percent increase in patients making follow-up appointments with their primary care physicians.

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