Revenue cycle management tops the list of healthcare’s top IT investment focuses, Bain & Co. and KLAS Research found.
The revenue cycle is also a higher IT priority compared to 2024, while IT infrastructure (including cybersecurity) and data platforms and interoperability are lower priorities, according to the Oct. 9 report.
Here are the percentages of 228 healthcare provider and payer executives who listed each of these areas as a top-three investment objective, per the management consultant and the health IT researcher:
1. Revenue cycle management: 49%
2. Clinical workflow optimization: 34%
3. EHRs: 32%
4. IT infrastructure and services, including cybersecurity: 30%
5. Data platforms and interoperability: 27%
6. Clinical tools and department solutions: 25%
7. Patient access: 21%
8. Patient engagement: 19%
9 (tie). Enterprise resource planning and human capital management: 17%
9 (tie). Telehealth and virtual care: 17%
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
