A majority of U.S. clinicians continue to have only a “moderate” experience with EHRs, according to a June 10 report from the KLAS Arch Collaborative.
The report — Clinician EHR Experience 2025: State of the Industry — surveyed more than 300 healthcare organizations and over 600,000 clinicians across the country.
Here are five key findings from the report:
- Since 2017, only 18% of physicians and 22% of nurses have reported what the study defines as a “strong” or “elite” EHR experience — the top tiers on a six-level satisfaction scale.
- Most clinicians fall in the middle. The report found that a majority remain at Level 4, classified as a “moderate” experience — where EHR systems are functional but often hindered by inconsistent training, unreliable support or workflow challenges.
- While some aspects of the EHR experience have improved, challenges persist. Forty-seven percent of ambulatory physicians say they are overwhelmed by patient messages, and 35% of nurses report spending three or more hours weekly on duplicative or unproductive documentation.
- Interoperability remains a key pain point, with just 44% of clinicians saying their systems integrate well with external data sources.
- System speed was cited as another barrier. In 80% of organizations measured, fewer than 70% of clinicians said the EHR responded quickly.
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