How an Indiana health system improved its Epic training performance

Mishawaka, Ind.-based Franciscan Health based its Epic EHR training on personalized tips and education practices to improve from the 59th to 98th percentile of Epic organizations for net EHR experience score.

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The health system created a small centralized team to train clinicians on Epic. The team created multimedia content for nurses to learn Epic and provided one-on-one training to providers, according to an Aug. 14 Epic blog post.

The health system restructured the training after a 2017 KLAS survey found that clinicians thought it was ineffective.

The new training initiatives have led to a 25 percent boost in nurses who found the initial EHR training sufficient.

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