Patients of Lewiston-based Central Maine Healthcare have had trouble accessing their digital medical records since the health system switched EHRs, the Lewiston Sun Journal reported.
The three-hospital network transitioned to Epic on May 1, a cornerstone of the $150 million investment Central Maine Healthcare’s new owner, Ontario, Calif.-based Prime Healthcare, is making in the organization.
But patients have encountered difficulty messaging providers, requesting medical refills and viewing appointments since the EHR migration, according to the May 13 story.
“As with any major electronic health record transition, we continue to support patients, physicians, and staff throughout the process and remain focused on ensuring patients have timely access to the information and care they need,” a Prime Healthcare spokesperson told Becker’s. “We appreciate patients’ understanding during this transition and remain committed to making the process as smooth, supportive, and helpful as possible.”
Patients’ medical records still exist — they’re just currently in two portals: Epic’s MyChart and the health system’s old one, MyHealth, the spokesperson added.
Separately, Central Maine Healthcare recently laid off 38 IT workers who were “connected to legacy systems or duplicated functions,” Becker’s reported April 30.
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