“Customer experience is going to be improved with the new app with self service,” Tilak Mandadi, CVS’ chief digital, data, analytics and technology officer, told the Journal. “If members can get most of their questions answered without having to reach a pharmacist or someone at a call center, they can do it at their own pace and at the time of their choosing.”
Additionally, Mr. Mandadi discussed plans to replace menu-based customer service options with AI-driven systems in which callers state their needs directly, with AI either providing assistance or transferring them to a live agent if necessary.
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
