University of Chicago Medicine is redefining the adoption of digital health solutions with a structured approach that prioritizes implementation science, simulation exercises and post-go-live support to enhance clinical workflows and improve patient care.
“We’re calling it the implementation curve,” Heather Limper Himelhoch, Ph.D., executive director of implementation strategies and simulation told Becker’s. “Typically, health systems invest heavily in purchasing and deploying digital solutions, but after go-live, attention fades. Our team is addressing this gap by integrating expertise in implementation science to drive sustained adoption.”
The strategy is built on three pillars: activation and insights, simulation, and implementation strategies. By leveraging existing data and empowering teams with actionable insights, UChicago Medicine ensures that new digital tools are not only deployed but effectively utilized.
For example, simulation exercises allow staff to test workflows in a controlled environment, ensuring readiness before full implementation. Dr. Himelhoch cited a recent example where simulation exercises helped refine workflows for an ambient AI documentation tool.
“Even with a simple tool, barriers to adoption exist,” she said. “Focused attention allows us to address these challenges and optimize the user experience.”
Stephen Weber, MD, executive vice president and chief medical officer, who helped develop the implementation curve initiative, emphasized the importance of intentionality and a scientific approach to implementation.
“Project managers historically stopped at go-live, but that’s when they are most needed. We’re bringing in peer-reviewed implementation science to support long-term success,” he said.
Dr. Weber also stressed the importance of assessing digital tool performance post-implementation.
“We should be as proud of turning off ineffective tools as we are of sustaining successful ones,” he said.
UChicago Medicine’s leadership fully supports this structured approach, recognizing its value in eliminating barriers and ensuring seamless digital transformation.
“It’s not just about adding another step—it’s about removing obstacles,” Dr. Himelhoch said.
