Intelligent automation platform Notable surveyed 1,000 adult patients about their digital health experiences and found the following:
- Sixty-three percent of patients said their physicians’ digital tools weren’t meeting their expectations.
- Forty-one percent of patients said they changed physicians due to a bad digital experience.
- Most patients are facing difficulties with online scheduling.
- Despite the availability of online tools, 70 percent of patients reported being redirected to phone calls when scheduling appointments via a portal or platform.
“Our survey data shows that when care is difficult to access, many patients simply don’t go to the doctor,” said Carle Falk, head of research at Notable. “[They’re] avoiding medical visits because the appointment-booking process is confusing and takes far too much time and effort.”
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
