Now, digital health companies are struggling the develop the proper response to these patients’ confessions of suicidal thoughts.
Ada Health is among the digital health companies seeing an influx in suicide calls. The company’s app allows users to input their symptoms or medical complaints, prompting a diagnosis from the app. The startup has completed 10 million health assessments since its 2016 launch. Of those, 130,000 were users expressing suicidal thoughts or behaviors, according to the STAT analysis.
Telemedicine company American Well has experienced the same scenarios. In one case, a patient was receiving a virtual consultation when she told the physician her spouse had punched her. In the background, the physician could hear the spouse shouting. The physician called 911.
In Ada’s app, if a user responds “yes” to having tried to end his life today, the app will instruct to call an ambulance
Patients also send these companies emails about their suicidal thoughts. Digital health customer support teams are often left researching and recommending local mental health resources as a response to the crisis emails.
Experts are recommending that digital health companies research and evaluate their practices to develop strategies to deal with the crisis calls. Instead of just winging it, steps can be taken to identify best practices to implement.
More articles on health IT:
FDA issues safety alert for Medtronic defibrillators due to cybersecurity vulnerabilities
UPS looks to ring healthcare’s doorbell
Former Aetna CEO: Eye what Jeff Bezos is doing in healthcare
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
