Cleveland-based University Hospitals is investigating a connectivity issue affecting multiple systems across the health system, including its MyChart patient portal and public website, Fox affiliate WJW reported Oct. 22.
“UH is aware of a connectivity issue affecting multiple systems within the health system,” the system said in a statement to the station. UH said it is working with outside experts to determine the scope and impact on hospital and ambulatory operations and called patient care its priority.
As of Oct. 23, the UH website displayed a banner warning that only limited services were available and acknowledging problems with MyChart. The system directed patients with questions about results or appointments to contact their provider’s office directly and to call 866-844-2273 to schedule appointments.
UH has not said what caused the disruption or when systems will be restored.
The 18-hospital system completed its transition to Epic in 2023, converting 5.6 million patient records and scheduling systems into one EHR, a project expected to cost about $400 million.
Becker’s has reached out to UH for comment and will update this story if more information becomes available.
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