Patients at Fort Worth, Texas-based JPS Health Network are facing lasting consequences from a network outage that stretched nearly two weeks, the Fort Worth Star-Telegram reported.
JPS Health Network operated under a “controlled network downtime” starting Aug. 3 after detecting suspicious activity in its technology environment. The hospital, clinics and other locations stayed open, but online services and phone lines were affected, forcing doctors, nurses and other staff to rely on manual procedures.
JPS’s core network was restored Aug. 14, and the public safety-net system said patients should have been able to log into MyChart again by Aug. 16.
Some social media users reported continued trouble accessing online charts after JPS said access was restored, according to the Aug. 24 Star-Telegram story. Two patients described billing and prescription refill problems that persisted into the weeks after the outage, with one still unable to fill 12 medications and facing a choice between paying full price or going without, and another receiving only a partial, 30-day refill due to pharmacy shortages.
Becker’s has reached out to JPS for comment and will update the story if the health system responds.
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