Capital BlueCross partners with American Well for new virtual care app, adds behavioral health

Capital BlueCross is teaming up with telehealth provider American Well to launch a new virtual care app that can connect patients to physicians at any time through their smartphones.

The Harrisburg, Pa.-based insurer began offering its members telehealth services about three years ago and has seen usage increase 33 percent in the last year. Now, Capital BlueCross is expanding telehealth use cases to counseling and psychiatry services.

"As a leader in healthcare, we are proud to be able to add access to behavioral health services though our virtual care app. The ability to receive counseling from a place where a person feels most comfortable can make a tremendous difference," said Jennifer Chambers, MD, CMO and senior vice president of medical solutions at Capital BlueCross. "Virtual care has the ability to reach so many people who may otherwise not be able to visit a physician or counselor, and is another example of Capital BlueCross' leadership in innovation."

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