“The IT Switchboard Service Team at North Bristol NHS Trust was moving to a new state-of-the-art facility, and we knew it was time for a more advanced contact centre solution,” said Rhian Bidlake-Corser, IT project manager at North Bristol NHS Trust. “We selected Spok’s solution because it enables operators to handle rising call volumes while providing high-quality service to internal and external callers.”
The hospital is also working with Spok on a system that would use the hospital’s on-call schedule to help call center personnel always contact the correct clinician.
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