Additionally, Marshfield Clinic Information Services, a wholly owned subsidiary of Marshfield (Wis.) Clinic, made its first appearance at the top of the user satisfaction polls, coming in at No. 1 among users in multispecialty clinics.
“Allscripts, MCIS and athenahealth have all made significant investments in user experience and client satisfaction over the past year, securing their places at the top of the group practice EHR most wanted list,” said Doug Brown, managing partner of Black Book, in a statement.
Nearly seven out of 10 providers using these vendors’ EHRs said they have seen substantial clinical workflow enhancements since 2014, according to the poll.
However, interoperability continues to burden 33 percent of providers using other systems. “Vendor transparency and accountability concerns are challenging clinics and practices to re-evaluate their technology relationships again,” Mr. Brown said.
The polls surveyed client experience among more than 33,000 EHR users over five months.
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