Healthcare has the most AI agents in the scaling phase of any industry besides technology and media and communications, McKinsey & Co. reported.
Here are the most common agentic AI business functions in healthcare (along with the number of respondents who are scaling or fully scaled), according to the cross-industry survey of 1,993 individuals published in November:
1. Knowledge management: 14
2. IT: 13
3. Product and/or service development: 7
4 (tie). Marketing and sales: 6
4 (tie). Risk, legal and compliance: 6
4 (tie). Service operations: 6
7. Strategy and corporate finance: 5
8. Manufacturing: 4
9. Supply chain/inventory management: 3
10. Human resources: 2
11. Software engineering: 1
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