Ms. Rometty says that partnerships between IBM and companies from other industries will facilitate Watson’s contact with users. IBM recently entered a deal with General Motors, to create OnStar Go, an updated version of General Motors’ navigation system OnStar; for example, OnStar Go might track a drivers’ gas usage and suggest nearby stations. IBM has also entered an agreement with Slack, a messaging service geared towards coworkers. Slack plans to use the conversation simulator Watson Conversation to improve the company’s troubleshooting service Slackbot.
Although IBM’s revenue declined at a rate of 0.3 percent in the third quarter, the company’s computer services, software and server businesses grew at a rate of 15 percent.
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