The organizations typically charge for patient portal messages that take longer than five minutes to answer and require medical expertise.
Here are 17 hospitals and health systems that now bill for the messages, according to previous Becker’s reporting:
— Ann & Robert H. Lurie Children’s Hospital of Chicago
— Cleveland Clinic
— Houston Methodist
— Johns Hopkins Medicine (Baltimore)
— Lehigh Valley Health Network (Allentown, Pa.)
— NorthShore University HealthSystem (Evanston, Ill.)
— Northwestern Medicine (Chicago)
— Novant Health (Winston-Salem, N.C.)
— Ohio State University Wexner Medical Center (Columbus)
— Oregon Health & Science University (Portland)
— Providence (Renton, Wash.)
— UC San Diego Health
— UCSF Health (San Francisco)
— UnityPoint Health (West Des Moines, Iowa)
— University of Rochester (N.Y.) Medical Center
— U.S. Department of Veterans Affairs (Washington, D.C.)
— UW Medicine (Seattle)
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