Getting the right information in the hands of consumers and clinicians

I've been thinking about how pervasive the impact of COVID-19 is on our healthcare system.

It has brought to light both the strengths and opportunities of how hospitals and health systems employ data, analytics and advanced technology to serve patients. Health systems are under pressure, now more than ever, to improve their connection to the patient as a consumer and to create seamless interactions across boundaries. 

Prepare for the new normal

For many stakeholders, especially in the midst of the pandemic, convenience is paramount, access to data is expected and there is low tolerance for poor service and responsiveness. In my opinion, this has given rise to new “front doors” for healthcare, such as retail clinics, urgent care, telehealth and chat tools, that require health systems to explore new models and partnerships. And health systems need a single source of truth to make timely capacity, staff and resource adjustments to better serve their patients and communities.

The pandemic shows us the importance of rethinking how to engage patients, consumers, staff and affiliates with the right information. This need will only grow in the future. We believe it calls for digital transformation, rethinking every process at the ecosystem, enterprise and individual levels. Hospitals and health systems should consider a comprehensive data strategy that begins by identifying the organizational goals they aim to achieve, for example, fully transitioning to value-based health. 

Helping government agencies and healthcare organizations to deliver accurate information to patients

With COVID-19 affecting communities across the globe, IBM is helping healthcare organizations and others worldwide respond to a flood of information requests and help them reduce wait times. 

Available free of charge for 90 days and accessible to patients online or by phone, IBM Watson Assistant for Citizens helps hospitals and health systems, as well as agencies and other institutions, quickly answer common questions regarding COVID-19. This solution can be implemented within days, is designed to leverage U.S. CDC guidance and is augmented with organization-specific policies and procedures to speed responses and help free up your staffed functions. 

Helping to provide clinicians with curated content 

Inside the hospital, clinicians look for evidence to support their decisions. IBM is offering access to the IBM Micromedex and DynaMed COVID-19 Resource Catalog, also free of charge for a 90-day period. It is designed to provide a single source of evidence for both drug and disease information. This mobile application can help fatigued clinicians get the facts they need.

Our goal is to help provide support during this pandemic with evidence-based insights for clinical decision making. Relied on by clinicians around the world, IBM Micromedex® is one of the largest online reference databases for medication information and is used by more than 4,500 hospitals and health systems worldwide. DynaMed® is designed to provide peer-reviewed clinical content, including systematic literature reviews in 28 specialties for comprehensive disease topics, health conditions and abnormal findings, to highly focused topics on evaluation, differential diagnosis and management.

At IBM, we seek to help our clients incorporate a data strategy with digital transformation so they can engage their consumers efficiently, bringing forward the information and tools needed by various stakeholders while freeing up organizational resources for higher-value activities. This intention is as relevant during a pandemic as it is during less turbulent times. 

The COVID-19 coronavirus presents an unprecedented, global challenge. While citizens are doing their part by social distancing, healthcare workers and first responders are taking care of many of us, and our governments are mobilizing resources to respond to this crisis, we’ve asked ourselves what can we do at IBM? Of course, we are taking care of our employees to protect their health and safety — and they enable us to take care of our clients around the world, sustaining the digital operations of the world’s most critical organizations. But we know we can do more.

So, we are marshaling our resources and bringing together the right communities of professionals — clients, governments, scientists, developers, partners, academic institutions, health agencies and IBMers — to work together, and manage through the COVID-19 outbreak with what we do best — applying data, knowledge, computing power and insights to help solve difficult problems. We’ll update you on our initiatives — and more will be added as we make progress.

You need readily available answers: Find out how IBM can help you manage for today’s disruption, and strive to prepare for tomorrow’s challenges. https://www.ibm.com/about/covid19-business-solutions?lnk=ushpv18l2 

I've been thinking about how pervasive the impact of COVID-19 is on our healthcare system. It has brought to light both the strengths and opportunities of how hospitals and health systems employ data, analytics and advanced technology to serve patients. Health systems are under pressure, now more than ever, to improve their connection to the patient as a consumer and to create seamless interactions across boundaries.
Prepare for the new normal
For many stakeholders, especially in the midst of the pandemic, convenience is paramount, access to data is expected and there is low tolerance for poor service and responsiveness. In my opinion, this has given rise to new “front doors” for healthcare, such as retail clinics, urgent care, telehealth and chat tools, that require health systems to explore new models and partnerships. And health systems need a single source of truth to make timely capacity, staff and resource adjustments to better serve their patients and communities.
The pandemic shows us the importance of rethinking how to engage patients, consumers, staff and affiliates with the right information. This need will only grow in the future. We believe it calls for digital transformation, rethinking every process at the ecosystem, enterprise and individual levels. Hospitals and health systems should consider a comprehensive data strategy that begins by identifying the organizational goals they aim to achieve, for example, fully transitioning to value-based health.
Helping government agencies and healthcare organizations to deliver accurate information to patients
With COVID-19 affecting communities across the globe, IBM is helping healthcare organizations and others worldwide respond to a flood of information requests and help them reduce wait times.
Available free of charge for 90 days and accessible to patients online or by phone, IBM Watson Assistant for Citizens helps hospitals and health systems, as well as agencies and other institutions, quickly answer common questions regarding COVID-19. This solution can be implemented within days, is designed to leverage U.S. CDC guidance and is augmented with organization-specific policies and procedures to speed responses and help free up your staffed functions.
Helping to provide clinicians with curated content
Inside the hospital, clinicians look for evidence to support their decisions. IBM is offering access to the IBM Micromedex and DynaMed COVID-19 Resource Catalog, also free of charge for a 90-day period. It is designed to provide a single source of evidence for both drug and disease information. This mobile application can help fatigued clinicians get the facts they need.
Our goal is to help provide support during this pandemic with evidence-based insights for clinical decision making. Relied on by clinicians around the world, IBM Micromedex® is one of the largest online reference databases for medication information and is used by more than 4,500 hospitals and health systems worldwide. DynaMed® is designed to provide peer-reviewed clinical content, including systematic literature reviews in 28 specialties for comprehensive disease topics, health conditions and abnormal findings, to highly focused topics on evaluation, differential diagnosis and management.
At IBM, we seek to help our clients incorporate a data strategy with digital transformation so they can engage their consumers efficiently, bringing forward the information and tools needed by various stakeholders while freeing up organizational resources for higher-value activities. This intention is as relevant during a pandemic as it is during less turbulent times.
The COVID-19 coronavirus presents an unprecedented, global challenge. While citizens are doing their part by social distancing, healthcare workers and first responders are taking care of many of us, and our governments are mobilizing resources to respond to this crisis, we’ve asked ourselves what can we do at IBM? Of course, we are taking care of our employees to protect their health and safety — and they enable us to take care of our clients around the world, sustaining the digital operations of the world’s most critical organizations. But we know we can do more.
So, we are marshaling our resources and bringing together the right communities of professionals — clients, governments, scientists, developers, partners, academic institutions, health agencies and IBMers — to work together, and manage through the COVID-19 outbreak with what we do best — applying data, knowledge, computing power and insights to help solve difficult problems. We’ll update you on our initiatives — and more will be added as we make progress.
You need readily available answers: Find out how IBM can help you manage for today’s disruption, and strive to prepare for tomorrow’s challenges. https://www.ibm.com/about/covid19-business-solutions?lnk=ushpv18l2

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