Workforce challenges continue to hurt hospital performance: report

After an “extremely difficult” 2022, hospitals and health systems are seeing signs of stabilization this year, but persistent workforce-related challenges are keeping costs high and contributing to patient access issues, according to Kaufman Hall’s “2023 State of Healthcare Performance Improvement” report.

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For its report, Kaufman Hall surveyed 106 hospital and health system leaders across the U.S. Most respondents were in executive leadership (62%) or finance (12%) roles.

Eight things to know: 

1. Sixty-six percent of those surveyed said staffing shortages have required their organization to run at less than full capacity at some time over the past year. 

2.  Sixty-three percent of respondents are struggling to meet demand for patient access to their physician enterprise. 

3. Thirty-two percent said patients’ concerns or complaints about access to their physician enterprise are increasing. 

4. Ninety-eight percent said they are pursuing one or more recruitment and retention strategies. 

5. Ninety percent have raised starting salaries or the minimum wage.

6. Seventy-one percent are encountering distribution delays in their supply chain.

7. Sixty-percent are seeing decreasing utilization of contract labor. 

8. Seventy-three percent reported an increased rate of claims denials.

Read the full report here.

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