The woman, Teresa Farley, was asked to pay the amount after her husband was rushed to the hospital where he later died of heart failure. She reached out to Utah Valley Regional about the strange charge on her bill and was given very little information. The hospital told her “the resident who was learning; learned about compassion and empathy,” according to KUTV.
She paid the bill so it wouldn’t be sent to collections, then later found out she had received some incorrect information. The bill was not related to training a physician, but was actually her co-pay.
Ms. Farley told KUTV she met with a hospital representative who explained the misunderstanding, and that the hospital apologized.
According to the report, Utah Valley Regional said it is taking steps to train employees to ensure this type of mistake won’t happen again.
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