Payer communication difficulties are the greatest barrier to improving appeals performance, according to a report from RCM company Knowtion Health, featuring joint research with the Healthcare Financial Management Association.
The report is based on a nationwide survey of 147 revenue cycle leaders, according to a June 26 Knowtion news release.
Here are the top barriers to improving appeals performance, according to the report. Revenue cycle leaders were asked to select up to three responses.
- Payer communication difficulties: 75%
- Denial volume is too high to prioritize appeals optimally: 56%
- Insufficient appeal tracking and analytics: 44%
- Responses are too cookie-cutter: 31%
- Access to clinicians: 28%
- Access to attorneys: 11%
- Access to billing specialists: 10%
Read the full report here.
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