Editor’s Note: This article originally appeared on VisitPay’s website.
To survive, providers must be compensated for care. Increasingly, a greater portion of that compensation comes directly from patients, but the collection-by-attrition strategies used by many health systems to recoup pennies on the dollar often comes at the cost of patients’ trust and your health system’s hard-earned reputation.
Patient billing, like other parts of the experience, remains wedded to process when it should be driven by the consumer’s expectations and needs. Finding the sweet spot between patient satisfaction and payment means that health systems must bring order and control to a process bedeviled by confusion and uncertainty. Click here to continue>>
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