Here are three things to know about the platform.
1. The platform is built on TCN’s flagship contact center technology, Platform 3.0, and offers a suite of contact center tools to communicate with patients.
2. VocalRx helps capture, manage and automatically collect service revenue through the life cycle of a given patient, TCN said.
3. Key features of VocalRx include:
- CheckIn: Automated appointment reminders and confirmations
- RapidCall: Quickly broadcast important messages to a large group
- NoHold: Allows for patients to hang up while still maintaining their positions if there is a wait in the queue
- EZ-Set: Interface that helps reduce the demand on IT departments. Campaigns can be set up automatically at pre-determined times, and the simple graphical user interface requires no prior programming knowledge.
- BillPay: Schedules bill reminders and provides self-pay options
- AgentPop: Utilizes the inbound caller information and matches it with the EHR to instantly pop patient account information when the call is answered
- SurveyMe: Provides feedback on patient satisfaction
- BeCreative: Ability to leverage additional customizable tools to better meet each healthcare provider’s needs
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At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.