The survey received responses from 500 healthcare consumers who had received hospital services within the past two years, and they rated several billing processes on a 1-5 scale, with 5 being the top score. Fourteen percent of respondents were uninsured, and 86 percent were insured. Of the insured respondents, 31 percent had high-deductible health plans.
Other results from the survey include the following:
• Consumers with balances due of less than $100 tend to be less dissatisfied, as 36 percent gave the billing process a “5.”
• People in good health were also more satisfied with the hospital billing. Of those who rated themselves to be in “excellent” health, 52 percent gave hospital business office procedures a “5.”
• People highly satisfied with hospital billing are more than five times as likely to recommend the hospital to a friend, compared with those who were less than satisfied with the billing process.
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Denver Health CFO Peg Burnette: 6 Strategies to Stay Lean and Mean
The Healthcare Tsunami: How to Fund Future Initiatives Through the Revenue Cycle
