Surge in callers overwhelms phone lines ahead of ACA enrollment deadline: 4 things to know

Federal officials said call center lines were temporarily overwhelmed Monday as consumers tried to enroll in health insurance coverage under the Affordable Care Act ahead of the Dec. 15 deadline for plans that start Jan. 1, according to a report from The New York Times.

Advertisement

During the surge, callers left their telephone numbers so officials could return calls later to arrange for coverage. Federal officials said people who left their contact information before the enrollment deadline could complete their applications and select health plans after Dec. 15, but still get coverage in January, according to the report.

Here are four other things to know about ACA enrollment.

1. Milwaukee, Detroit and Philadelphia top the list of 20 cities competing to enroll people in health insurance under the ACA, federal officials said Monday, according to the report. Chicago, Charlotte, N.C., Atlanta, Oakland, Calif., Nashville, Tampa, Fla., and Salt Lake City were also in the top 10. On the other hand, Dallas, Denver and Las Vegas are lagging.

2. Andrew Slavitt, acting CMS administrator, said 178,000 people were using the health insurance exchange website HealthCare.gov at 2:30 p.m. Monday, higher than the number of users at any other point this year or last year, according to the report.

3. As of June 30, about 9.9 million people had coverage through the federal and state marketplaces, and more than four out of five of them were receiving subsidies to help pay their premiums.

4. HHS Secretary Sylvia Burwell expects 10 million people to have coverage through the federal and state marketplaces at the end of 2016.

 

More articles on healthcare finance:

El Paso hospitals’ debt dispute ends with bankruptcy plan approval: 5 things to know
For-profit hospital stock report: Week of Dec. 7-11
7 in 10 Kentucky residents don’t want to cut back Medicaid expansion

At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.

Register to Attend Webinar

Reconsider What’s Possible: Enterprise RCM and the Pro-Fee Practice

Tuesday, July 28
11:00 AM - 12:00 PM CDT

Presenters: Garett Kreitz, Med-MetrixJohn Stefanowicz, Med-MetrixPaul Summers, Nevada Heart & Vascular

Advertisement

Next Up in Financial Management

Advertisement

Comments are closed.