Editor’s Note: This article originally posted on RevSpring’s website.
RevSpring, the leading provider of healthcare financial engagement and payment solutions, today released a report highlighting its latest national survey of healthcare consumers. Among the key findings:
- Patient confidence in electronic communications and payment channels is high, yet gaps remain
- 48 percent of respondents said they found medical bills confusing
- A negative experience or outstanding balance is driving many to avoid future care or shop for new providers
The report makes a compelling and comprehensive case for why a conventional approach to financial engagement must transform to meet patient expectations and improve financial performance.
“This report, which exposes first-hand sentiment from patients themselves, is a key indicator of where the market should focus as it relates to patient experience and engagement,” said Marty Callahan, RevSpring’s president of healthcare. “These insights fuel our product roadmap, our analytics initiatives, and the way in which we consult with our customers on transformative solutions.” Click here to continue>>
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