The Medi-Cal beneficiaries either voluntarily enrolled in managed care plans prior to this expansion, or the California Department of Health Care Services assigned a managed care provider to them. The California HealthCare Foundation conducted several interviews and surveys to analyze the effectiveness of the transition. Here are some of its findings:
• Some beneficiaries had trouble understanding the complex written notices they received.
• Providers that accepted new Medi-Cal seniors and disabled persons as patients said they did not receive patient-specific information in a timely fashion, and many of the managed care health plans had out-of-date contact information for several beneficiaries.
• Some stakeholders said the managed care system “was not prepared” for the population, particularly in cases involving mental illness, homelessness and developmental disability.
More Articles on Dual Eligibles:
Massachusetts Becomes First State to Participate in CMS Dual Eligible Demonstration
Study: Medicaid Rolls to Expand by 14M People by 2019
CMS to Keep Enrollment for Dual-Eligibles Pilot Program Below 2M
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