RCM tip of the day: Provide patients with accurate charges

Hospitals seeking to reduce claim denials should focus on patient satisfaction, according to Sarah Bird, vice president of service solutions at nThrive.

Ms. Bird shared the following tip with Becker's Hospital Review.

"Patient satisfaction and denials are interconnected. With the continued prevalence of high-deductible health plans, even patients with sufficient coverage are asked to pay significant costs out-of-pocket for their care. Patients will continue [to] expect more transparency with the costs incurred, and they appreciate when providers utilize charge capture audit to produce an accurate statement of services rendered while ensuring charges are billed appropriately." 

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series. 

 

 

More articles on healthcare finance:
Tenet's Detroit Medical Center to slash up to 300 jobs
Texas Children's Hospital sees operating income drop 66% in FY 2017
CHS aims to shed at least 20 more hospitals to reduce debt load

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