RCM tip of the day: Focus on optimal staffing

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Hiring the right staff and utilizing their strengths appropriately plays a key role in efficient hospital revenue cycle management, said Tom Romeo, general manager of healthcare IT and Quanum Solutions at Quest Diagnostics.

"You want a minimal amount of people in your accounts receivable department," he told Becker's. "Hire energetic, make-it-happen, multitask-oriented people to work your accounts. Invest in these good employees … and consider reassigning those who are less productive to areas of the practice that may align with their strengths."

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.

 

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