RCM tip of the day: Document all services, bill appropriately

For revenue cycle improvement, healthcare organizations must make concerted efforts to ensure proper charge capture and clinical documentation, according to Tom Romeo, general manager of healthcare IT at Quest Diagnostics.

Mr. Romeo shared the following tip with Becker's Hospital Review:

"Physicians need to not only understand what to code, but also what to document. Make sure you have a charge-reconciliation protocol, which captures all services performed by your practice and bills them appropriately. Create a closed-loop process to ensure charges are billed for every service."

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.   


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