RCM tip of the day: Collaborate with operational stakeholders

Hospital revenue cycle departments need to collaborate with clinical and other operational stakeholders to solve problems, including transparency into ordered procedures and allowing appropriate time for securing authorizations, advised Angela Capretto, senior adviser with Impact Advisors, a healthcare IT consulting company.

“Management of revenue cycle performance improvement opportunities, in a post-live integrated EHR environment, will be vastly different than how you operated in the previous legacy environment,” she said. “Many of the new opportunities will be highly integrated and require input and collaboration with various operational stakeholders and subject matter experts to solve.”

Ms. Capretto recommended that organizations consider how these highly integrated issues will affect technology, day-to-day operations and workflows, policies, procedures and performance metrics. 

https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif“Cross-functional collaboration is critical for success,” she added.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.


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