Theresa Brandon, Managing Director, Novia Strategies: Reevaluate current or long time metrics to determine if they are still appropriate and meaningful. If performance has historically been meeting or exceeding expectations, it may be time to challenge your organization to focus on a different metric. Choose succinct, replicable and timely data with which to measure improvement opportunities. Establish accountability and require action plans when progress lags.
If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the “RCM tip of the day” series.
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RCM tip of the day: Mitigate spikes in denial rates during the ICD-10 transition
Why HCA is taking the road less traveled when it comes to expansion
CDC: Fewer Americans avoiding medical care due to cost
