Hospital officials said the changes occurred in response to recurring questions fielded by billing department staff from confused or upset patients. NYU Langone claims it has seen a 10 percent decrease in patient call volume since implementing the redesigned billing system several weeks ago.
Here are five things to know about NYU Langone’s billing overhaul.
- The two-page statement features a summary cover page with crucial patient information, such as balance due.
- The statement includes the physician’s direct line so follow-up calls can be streamlined to their office.
- Financial assistance options and electronic payment information was emphasized.
- The statement includes more consumer-friendly language for procedure descriptions.
- The bill outlines what the patient’s insurance paid and the reason for the patient bill (copay, deductible, coinsurance).
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