Five things to know:
1. Glens Falls Hospital President and CEO Dianne Shugrue announced the settlement in an ad in The Post-Star. However, the ad didn’t include the terms of the settlement or when it was reached.
2. The hospital ran the ad after The Post-Star published a report detailing “collection issues” the hospital experienced after implementing a new Cerner billing system in November 2016.
3. According to an audit report cited by The Post-Star, Glens Falls Hospital was unable to collect on $16.3 million in bills in 2016, and that number rose to $54 million in 2017. The auditors attributed $38 million of the increase to “collection issues” caused by the switch to Cerner.
4. The hospital’s ad said the billing problems lasted for two years. “It was a serious, short-term issue and it’s fixed,” Ms. Shugrue said in the ad. Ms. Shugrue told The Post-Star the terms of the hospital’s settlement with Cerner are confidential. She said both parties were satisfied by the settlement.
5. Regarding the settlement, a Cerner spokesperson issued the following statement to Becker’s: “The hospital remains a valued partner. The matter was previously resolved. We continue to work together to provide care to the community.”
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