Analyzing public data on hospital profitability and the Hospital Consumer Assessment of Healthcare Providers and Systems survey scores, the report found that the top 25 percent of U.S. hospitals with the highest HCAHPS performance scores were, on average, the most profitable and had the highest clinical scores.
Taken together, the report suggests that excellence in patient experiences, clinical outcomes and financial profitability often occur together because “quality is often structural or systematic. When an organization focuses on quality, it tends to do so in all areas.”
The report also found hospital performance across the board has increased since the advent of public reporting of clinical and patient satisfaction data. For instance, compliance rates with evidence-based standards of care have increased for most of the common causes of hospitalization, including heart attacks, heart failure, pneumonia and surgical care.
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