For the rankings, KLAS interviewed thousands of providers about four critical factors that influence their experience with their RCM services vendor: transparency into billing/financial operations, quality of vendor guidance, effectiveness of account management and quality of denials and rejection management.
The top five vendors for overall customer satisfaction, on a scale of 1 to 9, with 9 being the best, were:
- CureMD (7.7)
- Pulse (7.5)
- athenahealth (7.4)
- Aprima (7.3)
- NextGen Healthcare (7.2)
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