That shift began in 2017 when the health system acknowledged “we were doing the same things over and over again and expecting a different outcome,” Heather Dunn, Vanderbilt Health’s associate vice president of revenue cycle said in the report.
Data now helps determine which revenue cycle activities can be automated, its identifies claims that require staff intervention — like complex denials — and highlights opportunities to work directly with a payer to adopt a more strategic approach, according to the report.
Vanderbilt has 43 process automation bots in its revenue cycle and about 1.8 million records automated.
“At Vanderbilt, the work we’ve done to clean up our internal infrastructure and produce better, cleaner claims, strengthens our position with payers,” Ms. Dunn said. “Now we expect the same level of commitment from payers — and that’s a different conversation than we’ve had in the past.”
Read the full article here.
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
