The problems recently came to light following a WFLA investigation. During the investigation, numerous individuals told the TV station they had experienced billing or coverage issues. Many attributed the issues to computer glitches.
Florida Blue spokeswoman Christie Hyde DeNave told WFLA the company is aware of the problems.
“We are working diligently to address some technical issues that have come up for a limited number of our members and their marketplace plans. The enrollment process relies on the converging of data from a number of independent systems from both government and private organizations. The complexity of this gathering and verifying of data has resulted in some individual members having issues,” she said in a prepared statement, according to the report.
In the statement, Florida Blue goes on to outline steps it has taken to help manage the situation. Those steps include adding more staff to work with physicians and other care providers to ensure Florida Blue members have access to care, and bringing on more staff to process and manage enrollment situations.
The insurer said it “will continue to address these issues as quickly as possible.”
More articles on healthcare finance and revenue cycle management:
Getting comfortable being uncomfortable: Q&A with UAB Hospital CFO Mary Beth Briscoe
Artificial Medical Intelligence introduces new coding and reimbursement software: 5 things to know
AG to Minn. hospitals: Refund sexual violence victims
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.