“I don’t think you can go into a revenue cycle and not find at least 1 or 2 percent,” Mr. Pryor said. “There’s always something you can work on.”
The session, which was moderated by Scott Christiansen, president of CCO Healthcare Partners, offered the following tips:
• Separate days in accounts receivable into different categories to gain a better understanding of what comprises A/R.
• Ensure the front-end is staffed with skilled people who can effectively collect information and payment upfront.
• Consider automated voice messaging for appointment reminders, marketing and payment reminders.
• Consider partnering with companies to help manage the revenue cycle and maximize collections. Mr. Shapiro said organizations should define success and establish expectations when looking for a revenue cycle management company.
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