To determine the top-performing vendors, Black Book surveyed 522 hospitals and inpatient organizations and 3,980 physician practices. Vendors were ranked based on measures including experience, loyalty and customer satisfaction.
Below are Black Book’s top five RCM software and technology vendors in five categories:
RCM software and technology — Hospital chains, systems, corporations, integrated delivery networks and corporation
1. Optum360
2. Waystar
3. Change Healthcare
4. Recondo Technology
5. Conifer
RCM software and technology — Hospitals under 100 beds
1. TruBridge
2. Cerner RevWorks
3. Waystar
4. Change Healthcare
5. SSI Group
RCM software and technology — Hospitals 101 to 200 beds
1. Waystar
2. Optum360
3. Conifer
4. Change Healthcare
5. TruBridge
RCM software and technology — Hospitals 200+ beds
1. Change Healthcare
2. Waystar
3. Optum360
4. Conifer
5. Recondo Technology
RCM software and technology — Physician practices and groups
1. Waystar
2. Change Healthcare
3. Allscripts
4. Cerner RevWorks
5. athenaCollector
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