U.S. Bank surveyed 1,113 consumers on their healthcare payment preferences, behaviors and expectations in February. Below are four findings for the survey:
- Fifty-eight percent of respondents said their perception of their provider would improve if they offered contactless payment options.
- Twenty-eight percent of respondents said they wish healthcare was more like the banking industry when it comes to payment options. Nearly a third said their provider’s digital payment system did not provide enough information about payment history or balances due.
- Fifty-six percent of respondents said they would be extremely or very comfortable resolving payment and billing questions via live text or video chat.
- Thirty-seven percent of respondents said they want to pay for medical bills via portal, and 32 percent want to pay via a mobile app. Nearly half of respondents said they want their provider to let them pay via contactless credit or debit card, and a third wants the option to pay via payments apps, such as PayPal or Venmo.
