RevSpring partnered with Keypoint Intelligence on a quantitative, web-based survey of 1,000 healthcare patients in the U.S., according to its “2023 Voice of the Patient Survey,” released Feb. 28.
Twenty-three percent of those surveyed said they would be very likely to seek a new healthcare provider following a poor billing experience. Thirty-three percent said they would be somewhat likely, 30 percent were neutral, 10 percent were somewhat unlikely and 4 percent were very unlikely.
Meanwhile, 67 percent of respondents said they would switch providers due to poor communication during the pre-care process, according to the survey.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.