1. Kerry Martin, president and CEO of VitalWare, a revenue cycle solutions provider, recommended that hospitals make maintaining an up-to-date chargemaster a top priority.
2. Nancy Lopez, senior business relationship manager at RCM provider BillingParadise, advised hospitals to consider working in partnership with revenue cycle management companies as an alternative to outsourcing all work to them.
3. Marty Callahan, president of healthcare markets for revenue cycle management company RevSpring, said hospitals and health systems should focus on getting self-pay patients involved in the financial aspects of their care before services are rendered.
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Patient vents on medical billing: ‘Was I supposed to wake up and say, ‘No, stay in network’?’
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