Bruce Haupt, CEO of patient financing company ClearBalance, has more than 25 years of experience at major healthcare and IT companies, including McKesson and IBM. He recently presented on alternative patient financing options at ACA International’s Fall Forum and Expo in Chicago.
Here are three conference quotes from Mr. Haupt, as reported by ACA International.
1. “Offering patients an extended payment plan, such as [a] zero-interest loan, doesn’t shift the burden of collecting bad debt. It’s really to provide a better patient payment option and give the health system a better collection rate overall.”
2. “Revenue cycle leaders care very much about the patient and patient experience. We work with the provider to ensure financial counselors are trained in how to introduce the program. Ultimately, offering a patient loan program is a value-add that creates loyalty and patient satisfaction.”
3. “Patient financing is absolutely intended to be a part of the hospital’s payment policies for patients. If you were considering going to a particular hospital for care or surgery, you’re probably going to want to know the cost. That’s what’s happening today with tools for price estimation, for example. People want to know what their cost will be.”
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