Like any other business, creating “customer” advocates and making the payment transaction as painless as possible are crucial. The subject of payment can be tricky for patients, so how do you help to ensure a positive experience? You must keep them engaged at all points where their experience and your revenue cycle intersect. And where is that? Everywhere – from start to finish – because for patients, interaction with a provider stretches far beyond those moments when they enter and exit your facility.
Consider dividing the experience into three segments and create a communication plan for each.
To read more about the three segments, click here!
[Editor’s Note: This content originally appeared on SourceMed’s blog.]
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