She said she met someone from another health IT company who asked, “How can you survive if you don’t sunset your software and sell a new version?”
“That was the norm,” Ms. Faulkner wrote in the February post. “However, we didn’t want our customers to fall behind. Because the new version is better, we want our customers to be using it. The good way to help that happen is to make it available for no charge for the software.”
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