What health systems think of Epic, Cerner

Epic Systems received 88.7 out of 100 on overall performance in a report on customer perceptions from KLAS Research, while Cerner received a 67.6.


Per KLAS' survey of 269 Epic customers, 55 percent of clients reported being highly satisfied with the vendor. 

The EHR vendor got the highest marks for its practice management solution (91.2 out of 100) and lowest for its Cupid cardiology EHR (83 out of 100).

Epic's strengths, according to the report, was that the vendor has a fully integrated suite, makes it easy to share information, can serve large health systems, and has a wide adoption of ancillary programs that are affordable.

Its weaknesses, according to customers, were that many had to develop expertise internally for specialized platforms such as oncology and behavioral health. 

Customers also cited high upfront and maintenance costs, no direct option for community hospitals (fewer than 200 beds), and some modules lacking the desired functionality for end-user workflows as weaknesses.


Per KLAS' survey of 168 Cerner customers, 9 percent reported being highly satisfied with the vendor. 

Customers cited Cerner's telehealth suite of products as its strong suit, noting its virtual care collaboration with Amwell.The vendor scored lowest in the value pillar with a grade of D- but scored a C+ in interoperability.

Cerner also received a C in the loyalty pillar.

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