Top 10 negative, positive words in patient EHR messages

Patients sending negative words in EHR messages isn’t associated with provider burnout, a study in JAMA Network Open found, but natural language processing may identify ways to filter them out and otherwise improve the patient experience.

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By: Giles Bruce

Here are the top 10 negative words in patient EHR messages, according to the Nov. 30 study by researchers at the University of California San Diego:

1. Cancel

2. Pain

3. No

4. Risk

5. Cancer

6. Problem

7. Stop

8. Low

9. F—

10. Lower

And here are the 10 most-used positive words:

1. Thank

2. Haha

3. Help

4. Care

5. Good

6. Well

7. Best

8. Sure

9. Ok

10. Hope

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